When allegations are reported and investigated – what happens if the investigators are actually part of the group the allegations are against? Who provides an independent review of the allegations if the investigative agency can not be objective and actually do a real investigation?
These are questions I have regarding allegations of medical/nursing neglect and abuse in the treatment of my son at the state operated intermediate care facility where he lived for 5 years. The agency which does the investigation is the agency which runs the facility. Unfortunately, even though the allegations are all medical and nursing care issues, the investigator did not have one healthcare provider review the allegations, documents or look into the fact that policies are outdated or do not meet the minimum standard of care.
But these “experts” have decided that the allegations are unfounded based on interviews with agency staff (non-healthcare) and administration.
We hear that the ICF/ID provides “comprehensive care” including healthcare and that there is oversight to ensure the care is being provided. Maybe in doing random surveys and looking at random samples, it may appear that the care is being provided. Also in those surveys they do not look at the quality of healthcare or if the healthcare meets the community standard of care. They seem to check that the providers have current licenses to practice their profession. I think that we all know that having a license is not the same as providing quality care.
In my attempts to have an objective investigation I have contacted several other agencies in the state, including the Department of Health, and have gotten nowhere. They all point to the Department of Social and Health Services as the agency providing oversight of the care. Even though the ICF/ID is a medical facility by federal definition, our state defines it as a long term care facility yet the Long Term Care Ombudsman does not consider it a long term care facility and is of no help.
Clearly there are issues of neglect and abuse – any sane person could look at the records and documents and make that conclusion – for some reason though the Department of Social and Health Services and their investigative team has chosen to continue this neglect by failing to see the obvious and make corrections.
The issues fall into various categories of medical malpractice, medical neglect, restraints without consents, multiple injuries including fractures, false documentation of over 8 medications for over 2 years, failure to communicate with guardian regarding psychotropic medication changes, failure to provide prescribed medical treatments and transport to medical treatment center for prescribed treatments, applying splint to wrong foot, applying splint over shoe rather than inside shoe and failure to protect from client-to-client abuse are just a few of the allegations. Maybe some of the issues actually fall into criminal categories.
Certainly in my mind the lack of ability of the investigators and the DSHS administration to do an objective and fact finding investigation is criminal.
Does one need to file a lawsuit to get anything done about this?